Customer Service

Shipping & Tax & Delivery
1. DELIVERY & SHIPMENT
We only ship with insurance. As soon as your order is shipped, you will receive an email indicating your order tracking numer and a link to the courier’s website. With this service you can track your order at any time. At the moment of delivery and signature, the responsibility for your purchased item(s) transfers to you, the buyer. It takes 5-6 work days to deliver your order Europe, excluding bank holdays. If you are not present at the time of delivery, the carrier will leave a calling card to inform you how to reschedule your delivery. We can not change the delivery address for re-delivery. Orders are generally delivered between 8pm and 2pm. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.
2. DUTIES & TAXES
International Buyers - Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying. 

 

Privacy & Security
1. KEEP IT PERSONAL
Fdr-elektro recognizes the concern of our online visitors regarding privacy, which is why at all times we process personal data in strict compliance with this Privacy Policy and the Belgian Privacy Act of 8 December 1992. We are registered with the Belgian Privacy Commission. We process personal data for specific and only legitimate purposes. Personal data will be used to process orders & to complete each sale on this website & for marketing purposes. (for example your name and surname, address, e-mail address, contact details and payment and credit card information)
2. MAILING STRATEGY
We use your e-mail address for our newsletters and e-mail marketing . You are able to unsubscribe at any moment. Fdr-elektro will never sell your details to a third party for marketing purposes.
3. WEBSITE SECURITY
We do everything to make shopping as secure as shopping in a store. We work with PAYPAL to protect your payment when you order at Fdr-elektro.com. This encrypts and protects the data you send to us over the internet
4. THIRD PARTIES
Third parties ( such as couriers, banks, credit card service providers etc.) will only receive the information which they need to do their jobs. They will only be allowed to use your information for the sales agreement between you and us and they will not have the right to use it for any other purposes, unless you have given your approval. In case of fraud prevention verifications, we may transfer your information not only to the banks and credit card service providers but also to the official authorities. At all times where we disclose your information for the purposes of fraud prevention, it will remain secure.
By accepting the Terms & Conditions, you also agree with our privacy policy. 
 
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Returns & Replacements
If you receive an item that does not fit or suit you, you may choose to return this item. We accept returns on clothing and footwear within 7 days for refund.
TO RETURN AN ITEM, PLEASE CONTACT: sale@con2web.net
*Your credit card will be refunded , once we receive the item back*
*To return your item and to get a refund, the item must be in the same state as when it was sent to you*
*The shipping fee is at the expense of the buyer*
*Fdr-elektro will charge a 5% re-stocking fee for returned merchandise*
*You can also choose to re-sell your item on www.ebay.com and save shipping & re-stocking fees*
*No returns on SALE items*
*PLEASE NOTE ALL SALE ITELS ARE FINAL SALE*

 

 

Ordering
A binding sale between you as consumer and Fdr-elektro.com as seller, governed by these terms and conditions, is concluded when you place an order on this website.
Your order shall be deemed placed when you complete the final step of the order process by clicking on “submit order”.
By submitting an order, you agree & accept the Terms and Conditions, including all policies such as the Privacy Policy and return sections. 
If happens that a product that you ordered is not available, we will inform you.

 

 

Payment, Pricing & Promotions
We ensure shopping at Fdr-elektro.com is as secure as shopping in store. We work with PAYPAL.
After you submit your order, you will be referred to the secure payment page of our website and will be requested to pay for your order.
You will receive an electronic order confirmation on your screen and per e-mail when your payment has been made.
In case of a refund, we will credit the card or bank account of the person who paid for the products.
We are not responsible for fluctuations between the currency used for the initial payment and the currency of your credit card or bank account when the refund is made.

 

Viewing Orders
Everyone has to register into the webshop. As soon as you made an account, you can verify your order at any time of the day.

 

Updating Account Information
As soon as you logged in to the webshop, you can verify and change your personal data.